Billing and credits

Tunori has one package, Pay as you go: you pay for what your agents use, not per seat. You hold a balance of credit in euros, and it is drawn down as your agents work, so adding people to your organization does not by itself cost anything. See the pricing page for an overview.

Billing accounts

Credit is held in a billing account, and each organization's usage is paid from one billing account, whoever in the organization does the work.

When you create your Tunori account, you also get a billing account of your own, which pays for your own organization and starts with €1 of welcome credit. No card is needed to start. When you work in an organization you were invited to, its usage is paid from that organization's billing account, not yours.

Billing in the sidebar lists the billing accounts you belong to, with their available balance and your role in each. Open one to find four tabs: Overview shows the balance and lets you top it up, General the name and the organizations paid from the account, Members who belongs to it, and Transactions every charge and credit. What each member may do depends on their role.

To keep some work on separate credit, for example a client's project, create another billing account: open Billing and choose New billing account, then give it a name. You are its only member and its Admin, and it starts with no credit, so top it up before you use it; the welcome credit comes only with the account you got at sign-up. You can then create an organization that is paid from it. You can belong to at most 10 billing accounts.

Roles

The members of a billing account are separate from the members of the organizations it pays for: being a member of an organization gives no access to its billing account, and being a member of a billing account gives no access to its organizations. See teams and roles for the organization's roles.

Each member of a billing account has one of three roles:

Editors currently have the same access as viewers. A billing account always keeps at least one admin, and admins cannot change their own role.

Managing a billing account

Open the billing account and pick a tab.

• General shows the billing account's name and lists the organizations paid from it. An organization you belong to is a link; the others are shown by name only. Admins can rename the account here.
• Members lists who belongs to the billing account, with the pending invitations and their history. Admins choose Invite member, enter the email address and pick a role; the person gets an email with a link that is valid for 48 hours and signs in, or creates an account with that address, to join. Pending invitations can be cancelled, and earlier ones stay in the history. Admins change a member's role in the row, or Remove them: they lose access to the billing account, but not to the organizations it pays for. Other members see all of this without the controls.

To leave a billing account, ask one of its admins to remove you. Billing accounts cannot be deleted.

What you are charged for

• Model usage: the tokens each run reads and writes. Every model has its own prices for input and output, shown per million tokens in the model picker and in models and pricing, so you can weigh capability against cost.
• Tool calls: a small fixed fee each time an agent uses a tool. Most tools cost €0.01 per call; some are free. Each tool's price is shown in the connector reference.
• Sub-agents: starting a sub-agent costs one tool call, and its model usage and tool calls are charged like the agent's own.
• Apps: if you build apps, the builder's time costs €0.50 per hour while it runs, and hosting costs €0.10 per published app per day.

Topping up

1. Open Billing, open the billing account and choose Top up on its Overview tab.
2. Pick €10, €25, €50 or €100, or enter your own amount in whole euros between €5 and €100.
3. Choose Continue to payment and pay by card on the Stripe payment page.

• VAT is added at checkout, calculated from your billing address, and you can enter a VAT ID for your business. The amount you chose is what lands on your balance; the tax comes on top.
• You can top up at most €100 in 24 hours, across all the billing accounts you belong to.
• The credit appears as soon as the payment completes, usually the moment you are back in Tunori. If your payment method takes longer to confirm, it shows up once the payment goes through. If you cancel, nothing is charged.
• Top-ups are made in the web app. The desktop app opens Billing in your browser, and the mobile app shows your balance and transactions and links you to the web app to add credit.

When credit runs out

Chats need at least €0.01 of credit. When the balance is lower:

• No message can be sent, in new chats or existing ones.
• Scheduled and triggered runs are skipped, not queued: a skipped run does not happen later. See triggers and schedules.
• The App Builder cannot start, and app functions that use your integrations fail.
• Published apps go offline on the first day their hosting fee cannot be charged, and come back by themselves within a few minutes of a top-up. The organization's admins are emailed when about seven and three days of hosting credit are left, and when apps go offline.

Nothing is lost, and the next run after a top-up proceeds as usual. If you depend on automation, keep some headroom.

Transactions

Every charge and every credit is listed on the billing account's Transactions tab, with its date, description, amount and the balance after it. The type tells you what it was: Token usage, Tool call, App builder, App hosting, Purchase, Adjustment or Welcome credit. This is the place to look when a month cost more than you expected.