Microsoft Outlook
Outlook account connector to manage emails, folders, drafts, and calendar events.
Connecting
An admin of your organization connects an account in Integrations → Add Integration by picking Microsoft Outlook and signing in with the provider. See integrations.
Tools
Ask an agent for what you need in plain language — it picks the right tool itself. You can also limit which of these an agent may use, and require your approval before any of them runs.
Search Emails
€0.01 per callSearch Outlook messages using KQL search syntax and return matching message summaries.
What you can specify: Query, Folder, Max results
Get Email
€0.01 per callFetch the full content of an Outlook message including body and attachment list.
What you can specify: Message ID
Get Conversation
€0.01 per callFetch all messages of an Outlook conversation (email thread) in chronological order.
What you can specify: Conversation ID
List Mail Folders
€0.01 per callList Outlook mail folders (two levels deep) with their IDs and unread counts. Well-known folder names ("inbox", "archive", "sentitems", "drafts", "deleteditems", "junkemail") can be used instead of IDs wherever a folder ID is accepted.
List Categories
€0.01 per callList Outlook master categories.
Send Email
€0.01 per callSend a new Outlook email.
What you can specify: To, Cc, Bcc, Subject, Body, Body type, Importance
Reply to Email
€0.01 per callReply (or reply-all) to an Outlook message. Threading, subject, and quoted history are handled automatically.
What you can specify: In reply to, Body, Reply all, Additional recipients
Forward Email
€0.01 per callForward an Outlook message (original attachments are preserved).
What you can specify: Message, To, Comment
Create Draft
€0.01 per callCreate an Outlook draft email.
What you can specify: To, Cc, Bcc, Subject, Body, Body type
Send Draft
€0.01 per callSend an existing Outlook draft email.
What you can specify: Message ID
Add Attachment to Draft
€0.01 per callAdd a file attachment from agent storage to an existing Outlook draft.
What you can specify: Draft, Path, Attached as
Save Attachment
€0.01 per callDownload an attachment from an Outlook message and store it in agent file storage.
What you can specify: Message ID, Attachment ID, Filename, Directory
Update Email
€0.01 per callUpdate Outlook message properties: read state, follow-up flag, importance, and categories.
What you can specify: Message, Read, Flag, Importance, Add categories, Remove categories
Move Email
€0.01 per callMove an Outlook message to another mail folder (moving to "deleteditems" is how messages are deleted).
What you can specify: Message, Destination folder
Create Mail Folder
€0.01 per callCreate a new Outlook mail folder, optionally nested under a parent folder.
What you can specify: Name, Parent folder
List Calendars
€0.01 per callList the calendars on the account (events default to the account's default calendar).
List Events
€0.01 per callList Outlook calendar events within a time window, ordered by start time. Recurring events are expanded into individual instances.
What you can specify: From, To, Calendar, Time zone, Max results
Get Event
€0.01 per callGet the full details of a single Outlook calendar event.
What you can specify: Event ID, Time zone
Create Event
€0.01 per callCreate an Outlook calendar event, optionally recurring, with a Teams meeting link, and required/optional attendees (who are invited automatically).
What you can specify: Calendar, Subject, Description, Description type, Location, Start, End, Time zone, Required attendees, Optional attendees, Teams meeting, Show as, Recurrence (Pattern, Interval, Days, Until, Occurrences)
Update Event
€0.01 per callUpdate fields of an existing Outlook calendar event. Only the provided fields change; attendees are notified of updates automatically.
What you can specify: Event, Subject, Description, Description type, Location, Start, End, Time zone, Required attendees, Optional attendees, Show as
Delete Event
€0.01 per callDelete an Outlook calendar event; as the meeting organizer, optionally cancel it with a message to attendees.
What you can specify: Event, Cancellation message
Respond to Event
€0.01 per callAccept, tentatively accept, or decline an Outlook meeting invitation, optionally with a message to the organizer.
What you can specify: Event, Response, Message, Notify organizer
Find Availability
€0.01 per callCheck busy intervals for one or more people or rooms within a time window (gaps between busy intervals are free). Requires a work or school Microsoft account.
What you can specify: Attendees, From, To, Time zone
Permissions
When you connect an account, the provider asks you to allow the following. A tool or trigger is only available if you allowed what it needs, so allowing less simply means fewer tools.
- Read, organize, and draft emails
- Send emails
- View and manage calendars and events