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Microsoft Outlook

Microsoft Outlook

Outlook account connector to manage emails, folders, drafts, and calendar events.

23 tools

Connecting

An admin of your organization connects an account in Integrations → Add Integration by picking Microsoft Outlook and signing in with the provider. See integrations.

Tools

Ask an agent for what you need in plain language — it picks the right tool itself. You can also limit which of these an agent may use, and require your approval before any of them runs.

Search Emails

€0.01 per call

Search Outlook messages using KQL search syntax and return matching message summaries.

What you can specify: Query, Folder, Max results

Get Email

€0.01 per call

Fetch the full content of an Outlook message including body and attachment list.

What you can specify: Message ID

Get Conversation

€0.01 per call

Fetch all messages of an Outlook conversation (email thread) in chronological order.

What you can specify: Conversation ID

List Mail Folders

€0.01 per call

List Outlook mail folders (two levels deep) with their IDs and unread counts. Well-known folder names ("inbox", "archive", "sentitems", "drafts", "deleteditems", "junkemail") can be used instead of IDs wherever a folder ID is accepted.

List Categories

€0.01 per call

List Outlook master categories.

Send Email

€0.01 per call

Send a new Outlook email.

What you can specify: To, Cc, Bcc, Subject, Body, Body type, Importance

Reply to Email

€0.01 per call

Reply (or reply-all) to an Outlook message. Threading, subject, and quoted history are handled automatically.

What you can specify: In reply to, Body, Reply all, Additional recipients

Forward Email

€0.01 per call

Forward an Outlook message (original attachments are preserved).

What you can specify: Message, To, Comment

Create Draft

€0.01 per call

Create an Outlook draft email.

What you can specify: To, Cc, Bcc, Subject, Body, Body type

Send Draft

€0.01 per call

Send an existing Outlook draft email.

What you can specify: Message ID

Add Attachment to Draft

€0.01 per call

Add a file attachment from agent storage to an existing Outlook draft.

What you can specify: Draft, Path, Attached as

Save Attachment

€0.01 per call

Download an attachment from an Outlook message and store it in agent file storage.

What you can specify: Message ID, Attachment ID, Filename, Directory

Update Email

€0.01 per call

Update Outlook message properties: read state, follow-up flag, importance, and categories.

What you can specify: Message, Read, Flag, Importance, Add categories, Remove categories

Move Email

€0.01 per call

Move an Outlook message to another mail folder (moving to "deleteditems" is how messages are deleted).

What you can specify: Message, Destination folder

Create Mail Folder

€0.01 per call

Create a new Outlook mail folder, optionally nested under a parent folder.

What you can specify: Name, Parent folder

List Calendars

€0.01 per call

List the calendars on the account (events default to the account's default calendar).

List Events

€0.01 per call

List Outlook calendar events within a time window, ordered by start time. Recurring events are expanded into individual instances.

What you can specify: From, To, Calendar, Time zone, Max results

Get Event

€0.01 per call

Get the full details of a single Outlook calendar event.

What you can specify: Event ID, Time zone

Create Event

€0.01 per call

Create an Outlook calendar event, optionally recurring, with a Teams meeting link, and required/optional attendees (who are invited automatically).

What you can specify: Calendar, Subject, Description, Description type, Location, Start, End, Time zone, Required attendees, Optional attendees, Teams meeting, Show as, Recurrence (Pattern, Interval, Days, Until, Occurrences)

Update Event

€0.01 per call

Update fields of an existing Outlook calendar event. Only the provided fields change; attendees are notified of updates automatically.

What you can specify: Event, Subject, Description, Description type, Location, Start, End, Time zone, Required attendees, Optional attendees, Show as

Delete Event

€0.01 per call

Delete an Outlook calendar event; as the meeting organizer, optionally cancel it with a message to attendees.

What you can specify: Event, Cancellation message

Respond to Event

€0.01 per call

Accept, tentatively accept, or decline an Outlook meeting invitation, optionally with a message to the organizer.

What you can specify: Event, Response, Message, Notify organizer

Find Availability

€0.01 per call

Check busy intervals for one or more people or rooms within a time window (gaps between busy intervals are free). Requires a work or school Microsoft account.

What you can specify: Attendees, From, To, Time zone

Permissions

When you connect an account, the provider asks you to allow the following. A tool or trigger is only available if you allowed what it needs, so allowing less simply means fewer tools.

  • Read, organize, and draft emails
  • Send emails
  • View and manage calendars and events