Teams and roles

Everything in Tunori belongs to an organization: agents, chats, skills and integrations are shared by its members rather than owned by one person. You can belong to several organizations and switch between them from the sidebar.

Roles

Each member has one of three roles:

• Viewer — can view the organization and its resources.
• Editor — can edit the organization and its resources, but cannot invite new members.
• Admin — can edit everything and invite new members.

Some actions need a particular role:

• Creating agents and chats requires Editor or Admin.
• Connecting an integration requires Admin.
• Opening an admin chat requires Admin.
• Inviting members requires Admin.

Inviting people

Admins invite members by email address from Settings → Members, choosing the role at the same time. The invitation is sent as a link and expires after seven days. Pending invitations can be cancelled before they are accepted.

Billing membership

Billing accounts have their own membership, separate from the organization's. Someone can administer billing without having access to your agents and chats, and the reverse. See billing and credits.